Voice AI & Phone Agents
Voice AI is the next frontier of business automation. This advanced course teaches you how to build AI-powered phone agents that sound natural, handle inbound and outbound calls, book appointments, provide customer support, and even conduct sales calls. Using cutting-edge platforms like Vapi, ElevenLabs, and Retell, you will create voice agents that are indistinguishable from human operators — available 24/7 at a fraction of the cost.
What You'll Learn
Course Curriculum
4 modules • 20 lessons
- How Voice AI works: Speech-to-text, LLM processing, and text-to-speech pipeline
- Voice AI platforms compared: Vapi vs Retell vs Bland.ai vs custom solutions
- ElevenLabs deep dive: Voice cloning, voice library, and quality optimization
- Designing for voice: How conversation design differs from text-based chatbots
- Ethics and disclosure: Legal requirements for AI-powered phone calls
- IVR killer: Replacing "press 1 for sales" with intelligent AI conversation routing
- Appointment booking agent: Calendar checking, conflict resolution, and confirmation
- Support agent: Handling common inquiries with knowledge base integration
- Payment collection: Secure over-the-phone payment processing with voice AI
- Escalation handling: Smoothly transferring to human agents with full conversation context
- Appointment reminders and confirmation calls with smart rescheduling
- Customer satisfaction surveys: Post-interaction feedback collection
- Outbound sales: AI-powered cold calls with personalized scripts and objection handling
- Re-engagement calls: Reaching out to inactive customers with targeted offers
- Campaign management: Scheduling, throttling, and compliance for large-scale calling
- CRM integration: Syncing call outcomes, notes, and recordings to HubSpot/GoHighLevel
- Calendar integration: Real-time availability checking and booking through Calendly and Google Calendar
- Webhook mastery: Triggering actions based on call events (answered, voicemail, completed)
- Quality assurance: Call recording review, transcription analysis, and continuous improvement
- Cost optimization: Managing API costs and choosing the right pricing tier for your call volume
Who Is This For?
Frequently Asked Questions
Extremely natural. ElevenLabs and Vapi produce voices that are often indistinguishable from human operators. Most callers do not realize they are speaking with AI until told.
We cover all compliance requirements including FTC rules, TCPA for outbound calls, and disclosure best practices. Voice AI calls must follow the same regulations as human-operated calls plus additional AI-specific requirements.
Typically $0.05–$0.15 per minute depending on the platform and voice model. A 3-minute support call costs roughly $0.15–$0.45, compared to $3–$5 for a human agent. Many businesses see 10x cost reduction.
Start Learning Now
No signup required. Dive into the full curriculum above.
Prerequisites
- Basic understanding of AI and automation concepts
- A Vapi account (free tier available)
- Familiarity with webhooks and API basics (recommended)
Need implementation help?
Our team can build these automations for your business. Let's talk.
Schedule a free consultationReady to explore more?
Browse our full library of courses, guides, videos, and prompt packs.